Our regular office hours for all our St. Peters, O'Fallon, and Wentzville, Missouri, locations are:

• Monday – Friday, 8 am – 4 pm

You may contact us during this time for any questions and to schedule your appointment.

Ortho Urgent Care at our O’Fallon location is available:

• Monday – Friday, 8 am – 7 pm

Ortho Urgent Care at our St. Peters location is available:

• Monday – Friday, 8 am – 4 pm

Ortho Urgent Care at our Wentzville location is available:

• Monday – Friday, 8 am – 4 pm with walk-in care available

Please note that all the Advanced Bone & Joint offices close at 3 pm on the last Friday of each quarter (in March, June, September, and December) for staff education purposes.

Holidays

We are also closed for the following holidays:

• January – New Year’s Day
• May – Memorial Day
• July – Independence Day
• September – Labor Day
• November – Thanksgiving Day and the day after Thanksgiving
• December – Christmas Day

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (636) 241-9181. A doctor is on-call 24 hours a day. Your call will be returned promptly.

Please note that the Ortho Urgent Care Clinic is available for walk-in service (no appointment necessary) Monday through Friday from 8 am – 7 pm at our O’Fallon location, from 8 am – 4 pm at our St. Peters location, and from 8 am – 4 pm at our Wentzville location. Each urgent care clinic is designed to provide immediate attention for orthopedic injuries.

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Advanced Bone & Joint, and they will contact us.

Surgeons at Advanced Bone & Joint have hospital or surgery center affiliations with:

• BJC Hospital – St. Peters
• Emerson Surgery Center
• Progress West Hospital
• St. Peters Ambulatory Surgery Center

Advanced Bone & Joint is a preferred provider for most major health plans serving the St. Louis region, and we accept Medicare and workers’ compensation. Please contact your insurance company to determine if we are "in network" with your insurance plan.

Please note some of the major plans that we do not accept include Medicaid, Multi-plan, SSM Exclusive Choice, First Health, and Care Improvement Plus plans.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay prior to or at the time of your visit. For your convenience, we accept checks, Visa, MasterCard, and Discover. Payment plans are also available through our Phreesia tool for higher balances. As of January 1, 2020, we will not accept cash as a form of payment.

If you have a question related to your bill or insurance, you may contact our billing specialists at (866) 206-6529. Please note we have higher call volume on Mondays and Tuesdays, as well as from 11:30 am – 12:30 pm and 3 pm – 4 pm daily. Thank you for your patience and for choosing Advanced Bone & Joint.

Prescriptions and refills for established patients of Advanced Bone & Joint are routinely issued during our regular office hours (see above). You can make your request by calling your preferred pharmacy, who will in turn reach us electronically for your refill.

Refills are generally not issued during the evenings, weekends, or holidays, as the doctors may not have access to all your medical record during those times. It is helpful to anticipate your refill needs, with at least 48 hours' notice, to avoid an interruption in your medication therapy.

If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

To request and obtain your medical records, simply visit the Health Exchange Evolved website, and fill out and submit the required HIPAA (Health Insurance Portability and Accountability Act) Authorization Form.